Privacy Policy — fk111

This Privacy Policy ("Policy") describes how fk111 ("fk111", "we", "us", or "our") collects, processes, stores, and protects the personal data of players and visitors who use the fk111 platform at fk111.app and any associated mobile or desktop application (collectively, the "Platform"). We are committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles.

By registering an account or continuing to use the fk111 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact us to close your account.

This Policy should be read alongside the fk111 Terms & Conditions and the Responsible Gaming Policy, both of which form part of your overall agreement with fk111.

1 Information We Collect

fk111 collects personal data through several channels: during account registration, during the identity verification process, through your ongoing use of the Platform, and via automatic technical means. The categories of data we collect are as follows:

Data Category	Specific Data Points	Collection Method
Identity Data	Full legal name, date of birth, National ID (NID) number, passport or driving licence number	Registration form & KYC verification
Contact Data	Email address, mobile phone number, residential address (city, district)	Registration form
Financial Data	bKash / Nagad / Rocket mobile number, last four digits of card, transaction history	Deposit & withdrawal flow
Technical Data	IP address, device type, browser type and version, operating system, time zone	Automatic on each session
Usage Data	Pages visited, games played, bets placed, session duration, feature interactions	Analytics engine
Communications Data	Live chat transcripts, support emails, survey responses	Customer support interactions

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, genetic data, or biometric data unless specifically required by law or for the purposes of identity verification, in which case such data is handled with the highest level of security and destroyed promptly once no longer needed.

2 How We Use Your Data

fk111 processes your personal data for specific, legitimate purposes. We do not use your data for any purpose beyond what is described in this Policy without first obtaining your explicit consent. Our lawful bases for processing and the purposes associated with each are detailed below:

• Contract performance: To create and manage your fk111 account, process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, settle bets, and deliver the full range of Platform services.
• Legal obligation: To verify your identity and age (18+ requirement), conduct anti-money-laundering (AML) checks, maintain records for regulatory and audit purposes, and respond to lawful requests from Bangladeshi law enforcement or relevant authorities.
• Legitimate interest: To detect and prevent fraud, account abuse, and match-fixing activity; to monitor Platform performance and stability; to conduct internal analytics that help us improve the user experience for Bangladeshi players.
• Consent: To send you promotional emails, SMS notifications, or personalised offers related to fk111 bonuses, BPL cricket betting odds, seasonal promotions (Eid, Pohela Boishakh), and new game releases. You may withdraw this consent at any time by updating your notification preferences in your account settings or by contacting support.
• Responsible gaming: To monitor betting patterns that may indicate problem gambling behaviour, to enforce self-exclusion orders, and to apply deposit or wagering limits requested by the player.

fk111 will never use your data to make fully automated decisions that produce significant legal effects on you without providing an opportunity for human review. Any automated risk-scoring or fraud detection that results in an account suspension will be reviewed by a member of our compliance team before any permanent action is taken.

3 Data Sharing & Third Parties

fk111 does not sell your personal data. We share your data only with trusted service partners who are contractually bound to handle it in accordance with equivalent data protection standards. The categories of third parties with whom we may share data are:

• Payment processors: bKash, Nagad, Rocket, Upay, and card-network partners (Visa, Mastercard) receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are subject to their respective regulatory requirements.
• Identity verification providers: We use third-party KYC (Know Your Customer) services to verify the identity documents you provide during account registration. These providers process your identity data solely for verification purposes and are prohibited from using it for any other purpose.
• Game providers: Software providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive anonymised session identifiers necessary to deliver their games on the fk111 Platform. They do not receive your full name, financial data, or contact details.
• Analytics platforms: Aggregated, anonymised usage data may be shared with analytics service providers to help us understand Platform performance. No personally identifiable information is included in these transfers.
• Legal authorities: fk111 will disclose personal data to Bangladeshi law enforcement, courts, or regulatory bodies when required to do so by law, court order, or in connection with an investigation into fraud, match-fixing, or money laundering.

All third-party data processors engaged by fk111 are required to sign data processing agreements confirming that they will process personal data only on fk111's documented instructions, implement appropriate technical security measures, and not engage any sub-processors without fk111's prior written consent.

4 Cookies & Tracking Technologies

fk111 uses cookies and similar tracking technologies (collectively "cookies") to enable the Platform to function correctly, to remember your preferences, and to gather anonymised analytics data. A cookie is a small text file placed on your device when you visit the Platform. Cookies do not contain executable code and cannot access other files on your device.

We use the following categories of cookies:

• Essential cookies: These are strictly necessary for the Platform to operate. They manage your login session, maintain your account security, remember your language preference, and ensure the betting slip and game client function correctly. The Platform cannot operate without these cookies and they cannot be disabled.
• Analytical cookies: These collect anonymised information about how players interact with the Platform — which pages are visited most, how long sessions last, and where players typically exit. This data helps us identify usability issues and improve the overall experience. No personally identifiable information is collected via analytical cookies.
• Preference cookies: These remember choices you have made, such as your preferred deposit method, game display settings, and notification preferences, so you do not have to reconfigure them on each visit.
• Marketing cookies: Only set with your explicit consent, these cookies allow us to personalise promotional messaging — for example, showing you BPL cricket betting promotions if your usage indicates cricket is your primary interest. You can withdraw consent for marketing cookies at any time via your account settings.

You can also control cookies through your browser settings. Please note that disabling essential cookies will prevent you from logging in or using core Platform features. Disabling analytical or preference cookies will not affect your ability to bet or play, but may result in a less personalised experience.

fk111 does not use cross-site tracking pixels, browser fingerprinting tools, or any technology designed to track your behaviour outside of the fk111 Platform.

5 Data Security & Retention

fk111 implements a layered security architecture to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Key technical and organisational measures include:

• 256-bit SSL/TLS encryption on all data in transit between your device and our servers.
• AES-256 encryption for sensitive data stored in our databases, including identity document data and financial records.
• Role-based access controls ensuring that fk111 staff can access only the data necessary for their specific job function.
• Regular penetration testing by independent third-party security specialists, with findings remediated on a risk-prioritised basis.
• Secure data centres with physical access controls, 24/7 monitoring, and redundant power and cooling infrastructure.
• Multi-factor authentication (MFA) enforced for all internal staff accounts that have access to player data systems.

In the event of a personal data breach that is likely to result in a risk to your rights or freedoms, fk111 will notify affected players without undue delay and take all reasonable steps to contain and remediate the breach.

Data Retention: fk111 retains your personal data for as long as your account remains active and for a further period of five (5) years following account closure, in order to comply with our anti-money-laundering record-keeping obligations. After this retention period, data is securely deleted or anonymised. Anonymised usage data may be retained indefinitely for statistical purposes.

6 Your Privacy Rights

As an fk111 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or email at [email protected]. We will respond to all verifiable data requests within 72 hours and complete substantive action within 30 days.

• Right of access: You may request a copy of all personal data that fk111 holds about you, along with information about how it is processed and who it has been shared with.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many details directly in your account settings.
• Right to erasure: You may request that fk111 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where you object to processing and fk111 has no overriding legitimate interest. Note that some data must be retained for legal compliance purposes and cannot be erased on request.
• Right to restrict processing: In certain circumstances you may request that fk111 restrict the processing of your data — for example, while a dispute about data accuracy is being resolved.
• Right to data portability: You may request a copy of the personal data you have provided to fk111 in a structured, commonly used, machine-readable format, suitable for transfer to another service provider.
• Right to object: You may object at any time to processing of your personal data for direct marketing purposes. Upon receiving such an objection, fk111 will cease all marketing communications to you immediately.
• Right to withdraw consent: Where fk111 processes your data on the basis of consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

fk111 will not charge any fee for handling a data rights request unless the request is manifestly unfounded or repetitive, in which case we reserve the right to charge a reasonable administrative fee.

7 Payment Data & Mobile Banking

Given fk111's primary focus on the Bangladeshi market, the majority of player transactions are processed through mobile financial services — specifically bKash, Nagad, Rocket, and Upay. The following specific rules apply to payment data on the fk111 Platform:

• fk111 stores only the mobile number associated with your bKash, Nagad, or Rocket account, plus a transaction reference number. We do not store your mobile banking PIN, OTP codes, or full account credentials.
• For card transactions processed via Visa or Mastercard, fk111 stores only the last four digits of your card number, the card expiry month and year, and the cardholder name. Full card numbers are never stored on fk111 servers; they are transmitted directly to our PCI-DSS-compliant payment processor over an encrypted channel.
• Transaction records (amount, date, time, method, reference number) are retained as part of our financial and AML record-keeping obligations for five years following the transaction date.
• fk111 will never ask you to share your bKash PIN, Nagad PIN, or card CVV via live chat, email, or any other communication channel. Any communication purporting to request such information is fraudulent — please report it to [email protected] immediately.

All payment processing on fk111 uses tokenisation where supported by the payment provider. Tokenisation replaces sensitive payment credentials with a non-sensitive reference token, meaning that even in the unlikely event of a data breach, your actual payment credentials cannot be recovered from our systems.

fk111 currently processes all player transactions in Bangladeshi Taka (BDT / ৳). No currency conversion is performed on the Platform; any conversion fees applied by your bank or payment provider are outside fk111's control.

8 Changes to This Policy

fk111 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform functionality. When we make a material change to this Policy, we will notify registered players by email to their registered email address and display a prominent notice on the Platform for at least 14 days before the change takes effect.

Minor clarifications or corrections that do not alter the substance of how we process your data may be made without advance notice. The "Last updated" date at the top of this page will always reflect the date of the most recent revision.

We encourage all players to review this Privacy Policy periodically. The current version is always available at fk111.app/privacy-policy. Your continued use of the Platform after the effective date of any revision constitutes your acceptance of the updated Policy. If you do not accept the revised terms, you should cease using the Platform and contact us to request account closure.

Questions, concerns, or requests relating to this Privacy Policy or to the personal data fk111 holds about you may be directed to our support team at [email protected]. Our team is available 24 hours a day, seven days a week, and aims to acknowledge all privacy-related enquiries within one hour.