Responsible Gaming at fk111

fk111 is committed to providing a safe, fair, and enjoyable betting and gaming environment for all players across Bangladesh. We recognise that while the vast majority of our players gamble responsibly for entertainment, a small number may develop patterns of play that negatively impact their financial wellbeing or personal lives. This Responsible Gaming Policy outlines the concrete steps fk111 takes to protect its players and the tools available to anyone who feels their gambling habits need adjustment.

1 Age Restriction & Underage Play

During the account registration process, all players are required to confirm they are 18 years of age or older. This declaration is a binding legal statement. fk111 conducts mandatory Know Your Customer (KYC) identity verification for all accounts before processing any financial transactions. Accepted identity documents include:

• National Identity Card (NID) — issued by the Bangladesh Election Commission
• Bangladesh Passport — with valid date of birth page
• Driving Licence — issued by the Bangladesh Road Transport Authority (BRTA)
• Birth Certificate — combined with a secondary photo ID where required

If fk111 has reasonable grounds to suspect that a registered account belongs to a person under 18, we will immediately suspend the account pending verification. If underage play is confirmed, the account will be permanently closed, all winnings forfeited, and any deposits returned to the original payment source (bKash, Nagad, Rocket, or card) where technically feasible.

We also encourage parents and guardians in Bangladesh to make use of parental control software to prevent minors from accessing online gambling platforms. Devices shared with children should have appropriate content filters enabled. fk111 will never direct marketing materials toward individuals who have self-identified as under 18 or who appear to be minors based on their account activity.

2 Recognising Problem Gambling

Problem gambling is characterised by a persistent inability to control the urge to gamble despite negative consequences. It is important to be honest with yourself about your gambling habits. The following warning signs may indicate that gambling is becoming a problem:

• Spending more money on gambling than you can afford to lose
• Borrowing money or selling possessions to fund gambling
• Feeling anxious, irritable, or depressed when not gambling
• Chasing losses by placing larger or more frequent bets
• Hiding your gambling activity from family or friends
• Neglecting work, studies, or family responsibilities due to gambling
• Gambling to escape stress, depression, or personal problems
• Repeatedly failing to stick to limits you set for yourself
• Feeling that you need to gamble with increasing amounts to feel excitement
• Prioritising gambling over meals, sleep, or other basic needs

If you recognise two or more of the above symptoms in your own behaviour, we strongly encourage you to use the tools described in this policy and to seek professional support. Remember: responsible gambling means treating betting and casino games as entertainment with a fixed budget — not as a way to generate income or solve financial difficulties.

3 Deposit & Wagering Limits

fk111 provides a comprehensive suite of financial limit tools that allow you to place a firm ceiling on your spending. These tools are available directly from your account settings panel under "Responsible Gaming". All limit reductions take effect immediately; limit increases are subject to a 48-hour cooling-off period to prevent impulsive decisions.

Limit Type	Available Periods	Takes Effect	To Increase Limit
Deposit Limit	Daily / Weekly / Monthly	Immediately (when reduced)	48-hour cooling-off period
Loss Limit	Daily / Weekly / Monthly	Immediately (when reduced)	48-hour cooling-off period
Wagering Limit	Per session / Daily / Weekly	Immediately (when reduced)	48-hour cooling-off period
Single Bet Limit	Per bet placed	Immediately	48-hour cooling-off period

Deposit limits apply across all payment methods on fk111, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. There is no way to circumvent an active deposit limit by switching payment methods — the limit is applied at the account level, not the payment-method level.

We recommend all new fk111 players in Bangladesh set a monthly deposit limit from the moment they open their account, even if they feel confident about their gambling habits. A pre-set budget keeps the experience enjoyable and prevents unplanned spending during exciting events like BPL cricket matches or major IPL fixtures.

4 Time-Out & Cooling-Off Periods

A time-out is a short-term voluntary suspension of your fk111 account. It is designed for players who feel they need a brief break from gambling without committing to a full self-exclusion. During an active time-out, the following applies:

• You cannot log in to the fk111 platform or any associated mobile app.
• You will not receive any promotional emails, SMS messages, or bonus notifications from fk111.
• Any pending bets placed before the time-out was activated will be settled normally.
• Your account balance is preserved and will be available when the time-out period ends.
• You cannot cancel a time-out once it has been activated — it must run its full duration.

Time-out periods available on fk111:

• 24 hours — a single day's break, useful after a frustrating session.
• 48 hours — a weekend break to reset your perspective.
• 7 days — a full week away from the platform.
• 30 days — a month-long pause for a more meaningful reset.

To activate a time-out, go to Account Settings → Responsible Gaming → Time-Out, select your preferred duration, and confirm. The suspension takes effect within minutes. If you require a time-out longer than 30 days, we recommend proceeding directly to the self-exclusion tool described in the next section.

5 Self-Exclusion Tools

Self-exclusion is a formal, binding request to suspend your fk111 account for an extended period. It is the most powerful responsible gaming tool available on the platform and is intended for players who believe their gambling is causing them harm. fk111 takes all self-exclusion requests extremely seriously and processes them within one hour of receipt.

Available self-exclusion periods:

When a self-exclusion is activated on your fk111 account:

• Your account is immediately locked and you cannot log in for the full duration of the exclusion period.
• All active bonuses and bonus balances are forfeited.
• Any real-money balance remaining in your account will be returned to your registered bKash, Nagad, or Rocket number within 3–5 business days.
• You are permanently removed from all fk111 marketing lists for the duration of the exclusion.
• fk111 will make all reasonable technical efforts to prevent you from re-registering under a different identity during the exclusion period.

To request self-exclusion, you may either use the self-service option in Account Settings → Responsible Gaming → Self-Exclusion, or contact our support team directly via live chat or at [email protected]. If you choose to contact support, please use the subject line "Self-Exclusion Request" and include your registered username and mobile number.

6 Additional Player Protections

Beyond the core tools described above, fk111 maintains a range of additional safeguards designed to protect the wellbeing of all players on the platform:

• Reality checks: Players can configure periodic on-screen reminders that display how long they have been in a session and how much they have wagered. These prompts appear at intervals of 30 minutes, 1 hour, or 2 hours, according to the player's preference.
• Session time limits: In addition to deposit and wagering limits, players can set a maximum session duration. Once the session limit is reached, the player is automatically logged out and must wait a set cooling-off period before logging in again.
• Account activity statements: Registered fk111 players can request a full statement of their gambling activity — including deposits, withdrawals, bets placed, games played, and net win/loss — for any period in the past 12 months. This statement is provided free of charge and is emailed within 24 hours of the request.
• Marketing opt-out: Any fk111 player can opt out of all promotional communications at any time by updating their account notification preferences or by emailing [email protected]. Players who opt out will no longer receive bonus offers, free bet promotions, or seasonal campaign messages.
• Monitoring for vulnerable play: fk111 employs automated systems that flag unusual betting patterns — such as a sudden significant increase in bet size, very frequent deposits, or deposits immediately following a large withdrawal — for review by our responsible gaming team. Where our team identifies a potential concern, a trained representative will proactively contact the player.
• No credit facility: fk111 does not offer credit betting or allow players to bet with borrowed platform funds. All betting and gaming activity must be funded from a positive real-money balance derived from the player's own deposits.

7 Getting Help & Support

If you believe gambling is negatively affecting your life, your family, or your finances, it is important to seek help as early as possible. There is no shame in asking for support — problem gambling is a recognised condition and effective help is available.

fk111 also encourages players experiencing problem gambling to seek support from qualified counselling services. While fk111 is an online platform and not a clinical provider, we recognise the importance of professional intervention and will always point players toward appropriate resources when asked.

If you are in Bangladesh and are concerned about your gambling or the gambling of someone close to you, speaking to a trusted friend, family member, or mental health professional is an important first step. fk111's support team can provide further guidance on finding local counselling resources where available.

8 Our Commitment to Safe Play

fk111 is a platform built for entertainment. Whether you are watching Bangladesh Tigers take on the best in the BPL, spinning through our slot library, or enjoying live dealer games, every session should leave you feeling good. We take our responsibility to the Bangladeshi player community seriously, and responsible gaming is not an afterthought — it is built into the foundation of how fk111 operates.

Our specific commitments to every registered fk111 player include:

• We will never advertise to individuals who have self-excluded or opted out of marketing.
• We will always process self-exclusion requests within one hour of receipt, at any time of day.
• We will never offer a bonus, free bet, or incentive designed to encourage a player to chase losses.
• We will maintain all responsible gaming tools as permanently free features — no player will ever be charged to set a deposit limit or apply a time-out.
• We will proactively reach out to players whose account activity suggests potential harm, rather than waiting for the player to come to us.
• We will train all customer-facing staff in responsible gaming best practices so that every interaction with our support team reflects a genuine duty of care.
• We will review and update this Responsible Gaming Policy at least once per year to ensure it reflects current best practices and the latest understanding of problem gambling.

The golden rule at fk111 is simple: gambling is entertainment, not a financial strategy. Set your budget before you start, stick to it, and reach out to us the moment you feel something is wrong. We are here to help.